Luxury home décor supplier John-Richard announced that CFO Andrea Kimbrell has been promoted to CFO and vice president of finance and administration.
In this new role, Kimbrell will lead the key areas of finance, human resources, information technology and customer service for the company.
Kimbrell joined John Richard at the end of 2019 to help steer the company through the recently concluded change of ownership. The significance of the reorganization will become apparent as the company renews its focus on customer satisfaction with all that means in today’s digital and data driven environment, said Alan Galbraith, John-Richard CEO.
“Andrea has already demonstrated the ability to lead the company in improving our overall service levels to customers by integrating the customer service and credit functions,” said Galbraith. “This has had a major positive impact on service levels because issues can be handled more promptly internally which leads to a much more transparent and less frustrating relationship between the company and the customer.”
Under Kimbrell’s leadership, the company has embarked on a significant upgrade to its ERP system encompassing a higher level of integration with its customer portal and the impending implementation of a new product information and digital asset